P06. Policy Online

14 Dec 2021

Feature finalised

@Japneet Kaur (Deactivated) @Steven Mao (Unlicensed)

BR-1

Policy online uses a content page template and has the following components:

• https://legalaidnsw.atlassian.net/wiki/pages/resumedraft.action?draftId=1852112993

• C03. Global navigation menu

• C23. Sidebar navigation

• C18. Rich text

• C04. Breadcrumbs

• C15. Hero banner

• C09. CTA Buttons

• C05. Helpful (quick) links

• C02. Global footer

Screen 1 - Landing page for policies (Level 2)

Key user goals:

• Access relevant policy sections as quickly as possible

• Find information about extended legal assistance (ELA) available to clients

• Find guidelines on how to apply the policy

Design behaviour:

• This level 2 content page consists of text sections and box components

• We’ve taken 6 key sections of the Legal Aid NSW policy and displayed them here. They are stacked in rows of 3 for desktop, 1 for mobile

  • Criminal law matters

  • Family law matters

  • Civil law matters

  • Means test

  • Merit test

  • Delegation instrument

• Selecting anywhere inside the box will take the user to the relevant policy section.

• A user can view all policy sections by simply selecting the button ‘Access all policy sections’

• To view policy updates (previously known as Policy bulletin) users need to select ‘View policy updates’ which will take them to a level 3 page ‘Policy updates’

• Selecting the button ‘Access guidelines’ will lead the user to the level 3 page ‘Guidelines’

• Selecting the button ‘Learn about ELA’ will lead the user directly to the ‘Extended legal assistance (ELA)’ level 3 page.

• At the bottom of this page is a quick links option linking to relevant pages

• A user can navigate to level 3 pages using the navigation panel on the left hand side.

Screen 2 - Policy section list (Level 3)

Key user goals:

• Access relevant policy sections

Design behaviour:

• This level 3 page consists of a list of policy sections

• Users can navigate to Screen 3 by selecting on the section name.

• Note: The design in the wireframe concepts uses a tile layout.

  • We propose using the list view displayed in the creative high fidelity designs to save screen real estate (based on the assumption that lawyers understand the policy section labels clearly and a description is not required)

• A user can also navigate to other level 3 pages using the navigation panel on the left hand side.

Screen 3 - Section content page (Level 4)

Key user goals:

• Land on a policy section and find a relevant chapter

Design behaviour:

• This level 4 page consists of a list of items inside a particular policy section

• Users can view the chapter information by select an item. This takes the user to Screen 4.

Screen 4 - Policy information (Level 5)

Key user goals:

• Read about a specific chapter of a policy section

Design behaviour:

• This level 5 page consists of content information.

• Users can use the side navigation/ breadcrumbs to go back to previous pages.